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FAQ's


WHERE DO YOU DELIVER?

Currently we are only able to ship within the United States from this shop, but please send an email to info@bestcheapcanvas.com if you would like to place an international order and we will try to process your request!

 

 

CAN MY ITEMS BE SHIPPED FASTER?

No, unfortunately it is not possible to send your items more quickly.

 

 

MY DELIVERY ADDRESS IS INCORRECT OR HAS CHANGED. WHAT DO I NEED TO DO?

Unfortunately your address cannot be changed later due to the speed of order processing.

 

 

 

SHIPPING INFORMATION

As soon as your parcel is ready for shipping, you also receive a new dispatch notification from UPS or FedEx. If you do not receive this notification after expiry of the production time for your article, it is possible that this is due to the message landing in your spam folder. If you also cannot find a message there, please feel free to contact our customer service at info@bestcheapcanvas.com.

 

 

 

HOW MUCH ARE THE SHIPPING COSTS?

Please find our shipping costs here.

 

WHICH SERVICE PROVIDER IS MY ORDER SENT WITH?

Depending on the size of your order, your shipping carrier will be either UPS or FedEx.

 

 

HOW IS MY ORDER PACKAGED?

In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Most of our products are also wrapped in high cushion bubble wrap.

 

 

CAN I PAY FOR MY ORDER IN INSTALMENTS?

No, payment in instalments is not possible with us.

 

WHAT IS THE 3D SECURE SAFETY PROCESS?

The 3D secure process ensures that the purchaser is in fact the credit card holder. In using 3D secure, you benefit from the liability shift for purchases carried out with Visa and MasterCard. This means that you are not exposed to the back-charge risk in the revocation of transactions due to reasons of misuse. If you are signed into the 3D secure process by means of one of the registration methods, during the payment process you are shown an entry page from your bank, into which you enter your password. The payment can only be carried out with the correct password, which is only known to you and your bank. If you are not yet signed it, you are forwarded to the secure registration site of your bank before payment.

 

I HAVE NOT RECEIVED A BILL

In this case, please contact our customer service and tell us which payment option you used: credit card, Stripe or PayPal.

 

WHAT PAYMENTS OPTIONS ARE THERE?

You can pay for the goods with Stripe and  PayPal or credit card. We accept VISA , MasterCard, American Express, Discover and Credit cards.

 

 

WHAT IF I NEED TO MAKE A CHANGE AFTER I PLACE MY ORDER?

(For example, change of name, address, phone)

Please email (info@bestcheapcanvas.com) or call our Customer Support office toll free (305) 250- 2344 Monday thru Friday 10am-5pm Eastern Standard Time. Once your order has shipped we cannot guarantee that your changes can be carried out.

Any physical order change must be received prior to order shipping. We will cancel your order so you can replace it and begin the process over. We cannot change your image properties once the order is placed, so please double check your edge styles and make sure you ordered enough print doubles!

 

CAN I CANCEL MY ORDER?

Please email (info@bestcheapcanvas.com) or call our Customer Support office toll free Tel: (305) 250- 2433 Monday thru Friday 9:00am-5pm Eastern Standard Time.

If your order was placed before 7:00am Eastern Standard Time, your request must be made prior to 12:00pm Eastern Standard time. After this time your order is not able to be canceled.

If your order was placed after 7:00am Eastern Standard Time, your request must be made prior to 5:00pm Eastern Standard time. After this time your order is not able to be canceled.

If your order has already been shipped, please know that the package is no longer in our possession and no longer qualifies for cancelation. You may then return your canvas print for a full refund minus any shipping charges within 14 days of receipt at your own cost.

 

WHAT IS THE BEST WAY TO MOUNT THE CANVASES?

For stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:

1. Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.

2. Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.

 

 

HOW LARGE CAN MY IMAGE BE?

The system allows you to upload a file up to 60 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.

 

WHAT RESOLUTION IS NEEDED FOR THE IMAGE FILE THAT I UPLOAD?

The minimum resolution of your photo should be 75 DPI. The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the minimum resolution for each canvas size provided in this link: Format Page

 

WHAT ARE MY BORDER OPTIONS?

Upon upload of your image data, you can choose between the following options:

Stretch border: A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.

White border: A plain white border appears on the edge and none of the photo detail will be lost to the edges of the canvas.

Black border: As with the white border option, you won’t lose any of your photo around the edges so you are able to still achieve a photo on canvas even when the photo focus point is cropped close to the edge.

Pixel stretch: The last pixel on each side of the image is blurred around the sides. All details remain on front of canvas.

Folded/ Scale wrap: Your image is wrapped to cover the sides of the canvas frame. If you have important details on the edge of your photo, do not select this option.

 

 

WHAT IF I AM UNHAPPY WITH MY ORDER?

We are passionate about producing quality canvases to inspire your walls and we back this by our 100% Money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back.

Please email us a picture of your delivered canvas print to (info@bestcheapcanvas.com) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.

 

 

IS THERE A LOSS OF IMAGE CONTENT WITH PANEL SPLITS?

When you choose to have your image split into more than one canvas, as offered with our 2-4 panel split option, please know that in order to split your image there will be a loss of 2-3 inches on either side where each split of your image occurs. We recommend landscapes and sceneries for this option.

 

 

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