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Our Products

CAN I PREVIEW MY CANVAS BEFORE FINALIZING MY ORDER?

You will see a demo picture on the website of how your image should print.

 

I HAVE NOT RECEIVED ANY ORDER CONFIRMATION.

You should receive an email confirmation after you’ve completed your order. If you did not receive this, and you have checked your spam folder, please contact our customer service team.

 

HOW LONG DOES IT TAKE TO RECEIVE MY CANVAS?

All of orders are ready to go the next business day! With our standard shipping option you will receive your order within 2-7 days.

 

WHAT IS AN EASEL BACK?

Easel backs provide support for your canvas print, allowing it to stand freely on its own. With an easel back, you can display your canvas print on tables, shelves and windowsills. Available only for the 8×8″, 12×8″ and 16×12″ canvas print.

 

 

WHAT IS YOUR RETURN POLICY?

To return an item for exchange or refund, please email us an image of your delivered canvas print to info@bestcheapcanvas.com. Please include the reason you are requesting an exchange or refund, your name, email address, and order number. We will respond to your request before 6:00 PM Eastern time Monday- Friday. For more information please check out our refund policy here: Reprints and Returns

 

 

 

WHICH IMAGE FILE TYPE SHOULD I UPLOAD?

For the best resolution quality, upload your picture in “JPEG” file format.

 

WHICH IMAGE FILE TYPE SHOULD I UPLOAD?  WHY ARE THERE A LIMITED NUMBER OF FORMATS DISPLAYED AFTER I HAVE FINISHED UPLOADING?

Our system analyzes your uploaded picture and displays all formats which will produce a high quality print for you. If you would like a larger size than what is shown, you may need to upload a picture with a higher resolution. If you would like help with this, feel free to give us a call or drop us an email.

 

 

 

Face Mask

HOW CAN I CHECK THE STATUS OF MY DELIVERY?

At http://www.fedex.com/us/ or http://www.ups.com/ you can find the current shipping status of your parcel at any time. For this, enter your FedEx or UPS tracking number from your shipping notification in the “Tracking” field.

 

 

Vouchers & Gift Certificates

CAN I USE SEVERAL VOUCHERS FOR ONE ORDER?

It is not possible to combine special offers and vouchers. Only one offer or voucher may be used per order. Please note that free shipping for orders over a certain price is considered to be a special offer.

 

WHAT HAPPENS IF I DON'T COMPLETELY USE UP MY VOUCHER?

If you only use a partial amount of your voucher, the residual amount expires automatically.

 

CAN I ALSO REDEEM MY VOUCHER ONCE I'VE ALREADY PLACED MY ORDER?

Subsequent consideration of vouchers is, unfortunately, basically not possible

 

WHAT DO I DO IF MY VOUCHER DOESN'T WORK?

Please check whether you have entered the code correctly. If your voucher has a minimum order value or a time limit, please ensure that these are currently applicable. Information about this is available on your voucher if necessary. If all data is correct and your voucher still does not work, please contact our customer service.

 

WHERE CAN I REDEEM MY VOUCHER?

You can redeem your voucher code directly in the shopping basket. For this, please give your code in the field provided and click on “Redeem”.

 

HOW LONG DOES IT TAKE TO RECEIVE MY CANVAS?

All of orders are ready to go within a few working day! With our standard shipping option you will receive your order within 10 days.

 

 

WHAT PAYMENTS OPTIONS ARE THERE?

You can pay with VISA, MasterCard, American Express, Discover, Stripe and Paypal.

 

 

WHAT SHOULD I DO IN CASE OF DAMAGE IN TRANSIT?

If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@bestcheapcanvas.com  or sales@bestcheapcanvas.com within a few days. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.

 

 

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